Contact us
The fastest way to reach us is support@scoreiq.app. Include your account email and league name if your question is about a specific league so we can help faster.
Account
How do I reset my password?
From the sign-in screen, tap "Forgot password?" and follow the link sent to your email.
How do I change my username or name?
Open the app, go to Settings → Profile Settings, and update your details there.
How do I delete my account?
Open the app and go to Settings → Delete Account. This is permanent: your login is disabled immediately, your email and username are anonymized, your device stops receiving notifications, and any leagues you own are handed off to another member or closed if you're the only one left. Historical picks already recorded for leagues you played in stay tied to the anonymized account so other members' standings remain accurate. See the Privacy Policy for full detail. If you're unable to access the app, email privacy@scoreiq.app and we'll delete your account for you.
Leagues & picks
How do I join a league?
Ask the league owner for their invite code, then enter it from the My Leagues screen in the app.
Why can't I change my pick?
Picks lock 30 minutes before kickoff for every member, every league — no exceptions. Make sure to submit before the lock window if you want your prediction counted.
I'm a league owner and want to leave — what happens to the league?
Ownership automatically passes to another active member (preferring existing admins). If you're the only member, the league closes when you leave or delete your account.
Something looks wrong with the standings or a score.
Scores come from a third-party college football data source and can occasionally be corrected after the fact. Email us at support@scoreiq.app with the league and game in question and we'll take a look.
Notifications
How do I turn off pick reminders?
Go to Settings → Notifications in the app and toggle reminders off. You can also disable notification permission for ScoreIQ in your device's system settings.
Still stuck?
Email support@scoreiq.app and we'll get back to you. For privacy or data questions specifically, use privacy@scoreiq.app.